SHIPPING POLICY

This Shipping and Delivery Policy applies to all purchases of Jurassic Supps Ltd products. Please note that all orders are fulfilled and shipped via third-party platforms, including TikTok Shop and Amazon.

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Reference to business days in this policy means Monday to Friday (excluding UK public or bank holidays).

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SHIPPING INFORMATION

 

Order Fulfilment

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Jurassic Supps Ltd does not directly dispatch or ship orders. All orders are processed, fulfilled, and delivered by TikTok Shop or Amazon, depending on where the purchase was made.

As such:

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1. Shipping methods, delivery times, and costs are determined by the platform used at checkout.
    

2. Dispatch times and delivery estimates are provided by TikTok Shop or Amazon.
    

3. Jurassic Supps Ltd does not control or guarantee shipping timeframes.
    

Delivery Locations

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Delivery availability and any location restrictions (including Highlands, remote areas, or exclusions such as PO Boxes) are determined by TikTok Shop or Amazon policies.

Please refer to the relevant platform at checkout for full delivery details applicable to your order.

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Shipping Methods & Costs

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All shipping options, fees, and delivery speeds are set by TikTok Shop or Amazon and will be displayed at checkout.

Jurassic Supps Ltd does not:

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• Set shipping prices

• Offer custom delivery options

• Control courier selection
   

DELIVERY & DELAYS

While delivery estimates are provided by TikTok Shop or Amazon, delays may occasionally occur due to factors outside of control (e.g. courier delays, weather conditions, or high demand).

Jurassic Supps Ltd is not responsible for delays in delivery once an order has been processed by the platform.

If your order is delayed:
 

• Please check your tracking information via the platform you purchased from

• Contact TikTok Shop or Amazon directly for support regarding delivery issues
   

LOST OR MISSING ORDERS

If you believe your order has been lost or not delivered:

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1. Check the tracking information provided by TikTok Shop or Amazon
    

2. Contact the platform’s customer support team directly
    

3. Follow their claims or investigation process

 

All investigations, replacements, or refunds for lost items are handled by TikTok Shop or Amazon in accordance with their policies.

 

Jurassic Supps Ltd does not:
 

• Investigate lost parcels

• Issue replacements for lost shipments

• Process refunds for delivery-related issues
   

DAMAGED ITEMS

If your order arrives damaged, you must report this through the platform where the purchase was made (TikTok Shop or Amazon) and follow their returns or claims process.
 

CONTACT US

If you have general questions, you can contact us at:
support@jurassicsupps.com or via our Instagram or TikTok account.

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Please note: for any shipping, delivery, or order issues, you will be directed to TikTok Shop or Amazon, as they manage the fulfilment and delivery of all orders.