SHIPPING AND DELIVERY POLICY
This Shipping and Delivery Policy apply to all purchases of Jurassic Supps Ltd products made through our website. Please note that all website orders are processed, fulfilled, packaged, and shipped by a trusted third-party fulfilment company on behalf of Jurassic Supps Ltd.
Reference to business days in this policy means Monday to Friday (excluding UK public or bank holidays).
SHIPPING INFORMATION
Order Fulfilment
Jurassic Supps Ltd does not directly dispatch or ship website orders. All orders placed through our website are processed, fulfilled, and delivered by a trusted third-party fulfilment company.
As such:
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Shipping methods, delivery times, and costs are determined by the fulfilment provider and available options at checkout.
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Dispatch times and estimated delivery dates are provided based on the fulfilment provider’s services.
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Jurassic Supps Ltd does not control or guarantee specific shipping timeframes once an order has been processed by the fulfilment provider.
Delivery Locations
Delivery availability and any location restrictions (including Highlands, remote areas, or exclusions such as PO Boxes) are determined by the fulfilment provider and courier services used.
Please refer to the delivery information provided at checkout for the applicable delivery details for your order.
Shipping Methods & Costs
All available shipping options, fees, and estimated delivery speeds will be displayed during checkout.
Jurassic Supps Ltd does not:
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Set courier charges or shipping prices
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Offer custom delivery options outside available services
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Select or control courier allocation
DELIVERY & DELAYS
While estimated delivery dates are provided at checkout, delays may occasionally occur due to factors outside of Jurassic Supps Ltd’s control, including courier delays, adverse weather conditions, operational disruptions, or periods of high demand.
Jurassic Supps Ltd is not responsible for delays that occur after an order has been dispatched by the fulfilment provider.
If your order is delayed:
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Please check the tracking information provided with your order confirmation.
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Contact our support team if you require assistance, and we will help direct your query appropriately.
LOST OR MISSING ORDERS
If you believe your order has been lost or has not arrived:
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Check the tracking information provided with your order.
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Contact Jurassic Supps Ltd customer support for assistance with your delivery query.
Where required, investigations with the fulfilment provider or courier will be initiated in accordance with their processes.
DAMAGED ITEMS
If your order arrives damaged, please contact Jurassic Supps Ltd customer support as soon as possible and provide details of the issue, including photographs where applicable.
We will work with our fulfilment provider and courier partners to assist with resolving the matter in accordance with applicable consumer rights and our returns policy.
CONTACT US
If you have general questions regarding shipping or delivery, please contact us at:
You can also contact us through our official social media channels.
Instagram: Tiktok:
@jurassic_supps @jurassicsupps
Please note: all website orders are handled by a trusted third-party fulfilment company. While Jurassic Supps Ltd remains committed to providing customer support, delivery processing and courier operations are managed by our fulfilment partners.